Residents in parts of northern Vancouver Island continue to experience widespread service disruptions affecting landline phones, mobile, internet, and even 911 emergency access.
Scope of the Outage
The outage has been confirmed by telecom provider Telus, which attributes the service breakdown to deliberate vandalism that “damaged infrastructure” in affected areas, including Port McNeill and Port Hardy. The disruptions extend to internet, mobile, home phone, and 911 landline services.
Additional communities such as Alert Bay, Campbell River, and Port Alice have also seen impact from the outage.
Emergency Response and Precautions
Emergency Info B.C. has urged residents to continue attempting to call 911 during emergencies, but also cautions that landline service may not be reliable. In such cases, people are advised to seek help from neighbors or nearby individuals.
Summary
Cause: Telus infrastructure damage due to vandalism.
Impacted Services: Landline phone, mobile, internet, and 911 landline.
Affected Areas: Port McNeill, Port Hardy, Alert Bay, Campbell River, Port Alice.
Emergency Recommendation: Attempt to call 911; if unsuccessful, seek in-person assistance.
